Letitia Bigelow: In order to protect your account Yahoo can't reset your password unless we can verify you are the actual account owner.If you're seeing a prompt asking you to answer a security question the following article will provide more information about this situation."Confirm your identity" pop-up message - http://help.yahoo.com/kb/index?page=content&id=SLN...Here's some information on why you may be having a problem with your password and what to do about it.My password is not working - http://help.yahoo.com/kb/index?page=content&id=SLN...Here's how to recover your password using a mobile phone number, an alternate email address, or by answering your security questions.Recover your Yahoo! ID or password using your alternate email address or security questions - http://help.yahoo.com/kb/index?locale=en_US&page=c...If you do not have a non-Yahoo! alternate email address, valid mobile number, or cannot verify your security questions you will need to contact Yahoo Cu! stomer Care, the following contact options are available:Call toll-free 1-800-318-0612 or 1-866-562-7219Twitter - https://twitter.com/YahooCareFacebook - https://www.facebook.com/YahooCustomerCareUse the Contact Customer Care link. Click one of the links above and then click the "Contact Customer Care" link under the Quick Links section to the right of your screen. This should open the "How can we help you?" form."Select your Product" select "Yahoo! Account""Select your category" select "Password and sign in""Select your sub-category" select "unable to sign in"Scroll down until you see an envelope that says "Email a Support Agent".Click on the envelope and fill out the form.You will need to provide the information requested so that Yahoo can verify you are the actual account owner. The more information you can provide the better. If you can't remember some of the information, put down "I don't remember".Here's some guidelines for creating a secure, strong password - htt! p://help.yahoo.com/kb/index?page=content&id=SLN...Once you're ! able to change your password it would be a good idea to review your security questions and make changes if you don't remember your answers. Changing your security questions - http://help.yahoo.com/kb/index?locale=en_US&y=PROD...I recommend using a password manager like Keepass or LastPass to create strong unique passwords for the sites you visit. You can also save notes like your secret questions and answers to the password entries. LastPass can automatically log you in to any web site you have stored in its database....Show more
Fannie Collingwood: Your account may be blocked.Try to restore your account via Yahoo help page: http://io.help.yahoo.com/contact/index?locale=en_U...If no luck then contact Yahoo via: http://help.yahoo.com/l/us/yahoo/ysm/ts/contact/co...You can also call Yahoo Tech Support at below numbers: 1-408-349-3300 1-866-562-7219...Show more
Ardelia Liptow: You must sign into your Yahoo account in order to change your secret questions. They can! not be changed any other way.Click the gear icon in the upper-right corner or "Hi, {your name}" at the top of the page- a menu will appearSelect "Account Info"Re-enter your password- this will take you to your Account Information pageUnder "Sign-In and Security", click "Update Password-Reset Information"Under "Secret Questions", click "Change Questions and Answers" click Done"Changing your security questions"http://help.yahoo.com/kb/index?page=content&y=PROD...The security prompt you are receiving is called Second Sign In Verification and is intended to protect your account from unauthorized users. Usually you will receive this message if you are logging in from a new device, a new location or if you have not logged into your account for a long time."Confirm your identity" pop-up message"http://help.yahoo.com/kb/index?page=content&id=SLN...i also received this security message a few weeks ago when i tried to access an account i hadn't used for a long time. First, i cleared ! my history, passwords and entire cache and cookies."Clearing browser's ! cache and cookies"http://help.yahoo.com/kb/index?page=content&id=SLN...Then i changed my password by clicking here: https://edit.yahoo.com/forgotroot/ and selecting "My account may have been compromised"i was allowed to change my password using my alternative email address and signed into my account with no further problems.If the above steps do not work for you - and i can't promise they will - you will need to contact Yahoo for assistance.http://io.help.yahoo.com/contact/index?locale=en_U...- Select "Yahoo Account" as the product- Select "Password and Sign In" as the category- Select "Unable to Sign In" as the sub-category- Scroll down and click "Email a Support Agent"Contact Yahoo! Account Verification department at: (866) 562-7219For the safety of your account you must verify your identity or Yahoo cannot help you. Yahoo uses your secret questions, non-Yahoo alternative email and mobile phone number to verify your identity. In the future, please write down your account ! information or create a text document (using an application such as Notepad, Wordpad, Microsoft Word, Oracle Open Office Writer etc.) so you can save your account information in your personal computer files. Be sure to include your email address, secret questions and answers, alternative email address and mobile phone number. Periodically sign in to your Account Information page and review and update your information so it remains current. The answers to your secret questions do not need to be factual; all that matters is that they match the information you have on file. For example, i used to use my dogs' names for the answers because they were easy to remember....Show more
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